returns & refunds

Due to the nature of these products opened items can not be exchanged.

Returns and exchanges are not accepted based simply on a change of mind or as a result of an unwanted gift.

Each item is checked over carefully before being packaged and posted. If a package has been damaged during transit please email me at anna.mason22@gmail.com within 48 hours of receiving your parcel.  

If you receive an item that was not what you ordered or not as described, then please contact me immediately so we can get the correct items to you. This should be done within 7 days of receiving your item.

SHIPPING

I am currently shipping only within Australia. I use Australia post to send parcels. You will receive a tracking number. Please allow 1-2 business days for your order to be processed.

where do i SOURCE MY essential oils ?

I am an Aromatherapist so I am discerning with where I source my essential oils from. I source some direct from growers here in Australia and others from a supplier who has years of experience within the essential oil industry & is also a grower and producer here in Australia.

safety

Just because an item is natural does not mean it won't cause harm. Please have reverence when using essential oils and other natural products. Please follow safety instructions. The ingestion or internal use of essential oils is only recommended under the direction & guidance of someone fully trained to instruct. In Australia it is someone who is trained in Aromatic Medicine.

Do not apply essential oils directly to the skin undiluted. This also applies to adding oils to a bath. Essential oils can be diluted in milk or a base oil such as coconut when used in a bath. Never use essential oils on children under 2 unless under the direction of a qualified Aromatherapist after a consultation. Do not use Eucalyptus oils with any child under 3 years of age and do not apply Eucalyptus oils to the face of any child under 10 years of age. Please keep essential oils away from the eyes. Keep all your oils out of reach of children and pets. If you have any questions about my blends and their use please email me at anna.mason22@gmail.com

Some essential oils are not recommended for use in people with certain health conditions, when women are pregnant or breastfeeding and in children or the elderly.

When diffusing essential oils or burning incense or plant matter please ensure that it is done in a well ventilated area. If you have pets in your home ensure they can move away from the aroma if they want to . When diffusing around small children and the elderly diffuse at 30 minutes intervals.

The information and products on this website are not intended to diagnose or treat, cure or prevent any specific medical condition or illness. If you are unsure on whether you should use a product please check with a health professional. As with any product, if irritation occurs, discontinue use immediately. Always consult a qualified health professional if you have concerns.

STORAGE

Botanicals need to be stored correctly to ensure their longevity and their quality and ultimately their safety. Please observe the expiry date I write on each bottle. and do not use topically after this date. Do not store your items in a hot space for example inside a car in North Queensland. Keep them out of direct sunlight. Do not leave the tops off your bottles and do not allow water to enter the bottle.

A note on my packaging; I use miron violet glass for its special protective properties. Made in Europe from biophotonic glass. This glass protects the contents from light, increases the shelf life and protects the potency of the product.

privacy policy

Aromatics for Wellbeing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store secure and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website at the Office of the Australian information Commisioner at www.asic.gov.au

What is personal information and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect includes ; names, addresses, email addresses and phone numbers.

This personal information is obtained in many ways including from our website ; aromaticsforwellbeing.squarespace.com and if you sign up to our newsletter through MailChimp. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely retailed to the primary purpose, in circumstances where you would reasonable expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect personal information we will, where appropriate and where possible explain to you why we are collecting the information and how we plan to use it

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of personal information

Your personal information may. be disclosed in a number of circumstances including the following;

• Third parties where you consent to the use of disclosure; and

• Where required or authorised by law.

Security of Personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de- identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your personal information

You may access the personal information we hold about you and to update it and/or correct it, subject to certain exceptions. If you wish to access personal information, please contact us in writing.

Maintaining the quality of your personal information.

It is important to us that your personal information is up to date. We wile will take reasonable steps to make sure that your personal information is accurate, complete and up to date. if you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This policy may change from time to time and is available on our website

Aromatics for Wellbeing 

Anna.mason22@gmail.com 

0434 447 215